Defining the requirements
Customer |
Potential supplier |
Looking to develop an understanding of what they need |
Looking to identify prospective customers |
Basic understanding |
Early customer meetings |
RFI process |
Response to rfi |
Meetings discussions and clarification of requirements |
|
RFP process |
Respond to rfp |
Downselection |
|
Negotiation and agrement |
|
Analysis
CN21 can help with many parts of this process, following the basic precepts of ITIL to;
- design services to meet identifiied / agreed business outcomes;
- design services to support the service lifecycle;
- identify and manage risks;
- design appropriate security and resiliency;
- design measurement methods nad processes;
- improve the overall service; and
- provide documentation to support all of this.